Legal

Refund & Cancellation Policy

Effective Date: August 6, 2026

This policy explains how OraCore AI, LLC (“OraCore AI,” “we,” “us,” or “our”) handles subscription cancellations and refund requests for the OraCore AI software service.

At a glance

You can cancel a trial or paid subscription from Settings > Billing.
A paid subscription stays active through the end of its current billing period unless an early annual-plan cancellation is approved under Section 6.
Subscription fees are generally non-refundable, with the exceptions described below and any rights provided by law.
Eligible renewal charges may be reviewed if you contact us within three calendar days and have not used the account after renewal.

1. Plans, billing, and renewal

OraCore AI offers monthly and annual subscriptions. The price, billing interval, included usage, trial terms, taxes, and any automatic-renewal terms are shown before you subscribe. Subscription fees are billed in advance and renew automatically unless you cancel before the renewal date.

2. Free trials

Eligible Solo and Team customers may receive a 14-day free trial. Trial availability and billing terms are shown during enrollment.

If a payment method is required: the trial converts to a paid subscription at the end of the trial unless you cancel first. If no payment method is required, access ends unless you choose a paid plan.

Pro and custom plans may require a scheduled demo or separate agreement. See the current pricing page for plan availability.

3. How to cancel

Go to Settings > Billing and select Cancel Subscription. A trial cancellation prevents the first charge and keeps access available through the scheduled trial end. A paid cancellation stops the next renewal and keeps access available through the end of the current paid term.

If you cannot access the billing page, contact OraCore. Your cancellation is complete when the dashboard confirms it or OraCore confirms it in writing.

4. General refund policy

Subscription fees are non-refundable except as stated in this policy or required by law. We generally do not issue refunds for:

Failure to cancel before a renewal date;
Unused time in a monthly billing period;
Partial monthly usage;
Downgrades during a billing period; or
Promotional or discounted plans.

5. Three-day renewal review

You may request a review within three calendar days after an automatic renewal charge. We may approve a refund when the account has not been accessed or used after renewal. We use account activity records to evaluate the request.

This review does not limit any refund or cancellation right provided by applicable law.

6. Annual-plan early cancellation

You can stop an annual plan from renewing through the billing page. To request cancellation before the current annual term ends, contact OraCore. For an approved early cancellation:

We recalculate the used portion of the term at the standard monthly rate;
We refund any positive difference between the annual amount paid and the recalculated amount; and
No refund is due if the recalculated amount equals or exceeds the annual amount paid.

Example: If you cancel after five months, we calculate five months at the standard monthly rate and refund any remaining difference.

7. Termination for a Terms violation

If OraCore AI terminates an account for a material violation of the Terms of Service, fees are non-refundable to the extent permitted by law.

8. Payment disputes

If you believe a charge is incorrect, email legal@oracoreai.com so we can review it. We may provide the payment provider with subscription, consent, invoice, cancellation, and usage records when responding to a dispute. Nothing in this section limits rights available under applicable law or a payment-card agreement.

9. Refund processing

Approved refunds are returned to the original payment method. The time needed for the credit to appear depends on the payment provider and financial institution.

10. Contact

OraCore AI, LLC
1500 N Grant St Suite R
Denver, CO 80203
United States
Email: legal@oracoreai.com

11. Policy changes

We may update this policy. We will post the revised version with a new effective date and provide any additional notice required by law. A change does not retroactively remove rights that accrued before the change took effect.